Help desk is a 24/7/365 valuable service, with an important role in the proper execution of a contract as key part of the information flow.
AKTOR Facility Management uses Help desk as a resource intended to provide our customers with information and technical support.
Helpdesk uses and updates the CMMS (computerized maintenance management system) by receiving all incoming calls and translating them into work orders.
Help desk Tasks:
- Call Center
- Follow up of reported malfunctions
- Monitoring of the implementation regarding emergencies procedure
- Generation of statistics and reports
- Co-ordination of maintenance activities